Last updated: 24 June 2026

This policy explains what personal data Autelix Ltd collects when you use our website or contact us, how we use it, and the rights you have over it.

Who we are

Autelix Ltd is the data controller responsible for your personal data.

• Company: Autelix Ltd (registered in England and Wales, company number 16686024)
• Registered office: 9 Stewart Way, Annesley, Nottingham, NG15 0EH
• Email: hello@autelix.co.uk
• Phone: 0115 647 1903

We are a mobile auto locksmith and operate without fixed customer premises. If you have any questions about this policy or your data, contact us using the details above.

The data we collect

We collect the following personal data:

• Details you give us directly - your name, email address, phone number and any information you include when you complete our contact form or get in touch about a quote or booking.
• Usage data - information your browser sends when you visit the site, such as your IP address, browser type and operating system. This is collected automatically through our web server logs.

We do not collect more than we need to answer your enquiry and provide our services.

How and why we use your data

We use your data to:

• Respond to your enquiries, provide quotes and arrange auto locksmith work.
• Keep records of jobs and contact you about your booking.
• Keep our website secure and running correctly.
• Meet our legal and accounting obligations.

We rely on the following legal bases under UK GDPR:

• Performance of a contract - to provide the service you have asked for.
• Legitimate interests - to respond to enquiries, keep our website secure, and keep our business records.
• Consent - for any non-essential cookies, which you can give or withdraw at any time.
• Legal obligation - where we are required to keep certain records.

Cookies

Our website uses essential cookies needed for the site to work and to keep it secure. We do not currently use advertising, social media or analytics tracking cookies. If we add any non-essential cookies in future, they will only be set with your consent, which you can manage or withdraw through your browser settings.

Contact form and enquiries

When you complete the contact form or message us, we use the details you provide to reply to your request for information, a quote or a booking. We do not use these details for unrelated marketing without your consent.

How we store and protect your data

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, disclosure or alteration. Your data is processed in the United Kingdom. Where we use third-party providers (for example, website hosting), they process data on our behalf under appropriate safeguards.

We keep your personal data only for as long as needed for the purpose it was collected, and to meet our legal, accounting and tax obligations. Web server log files are generally kept for up to 90 days. Records relating to completed jobs are retained for as long as required for our business and legal records, then securely deleted.

Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data where there is no good reason for us to keep it.
• Object to, or ask us to restrict, our processing of your data.
• Withdraw your consent at any time, where we rely on consent.
• Ask us to transfer your data to another provider.

To exercise any of these rights, contact us at hello@autelix.co.uk. We will respond within one month.

Complaints

If you have a concern about how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.